Patients understood the care and treatment choices available to them. Patients informed us that the dentist gave them information they needed to make decisions about their treatment. They told us that staff were "thorough" in their examination and treatment of their dental conditions. They said the dentist spent "as much time as [they] needed" to explain their treatment plan to them. Patients told us they had a copy of their treatment plans and were "satisfied with the quality of treatment" they received.

There was emergency equipment, including an emergency drugs kit and oxygen cylinder, accessible to staff. Records indicated that the emergency equipment was checked on a regular basis to ensure that it remained in good working order. We noted that staff had relevant training to provide care and treatment that met patients’ needs.

Patients felt the dental practice was “clean” and “safe”. We noted that there were arrangements in place for infection control. However, the dental practice had a single bowl sink for washing and rinsing instruments and we told the registered person that this was in contradiction to the Health Technical Memorandum 01-05 (HTM01-05) guidance.

Patients’ views were sought as part of the quality assurance system. Patients knew how to make a complaint if they were not happy with the service.