Potteries Medical Centre, , Bucknall,, Stoke On Trent.
Potteries Medical Centre in , Bucknall,, Stoke On Trent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 18th August 2017
Potteries Medical Centre is managed by Potteries Medical Centre.
Contact Details:
Address:
Potteries Medical Centre Beverley Drive, Bucknall, Stoke On Trent ST2 0JG United Kingdom
Letter from the Chief Inspector of General Practice
We previously inspected Potteries Medical Centre on 10 August 2016. Following this comprehensive inspection, the overall rating for the practice was Requires Improvement. A total of two breaches of legal requirements were found and two requirement notices were served. The practice provided us with an action plan detailing how they were going to make the required improvements in relation to:
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) 2014: Safe care and treatment.
Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) 2014: Good Governance.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Potteries Medical Centre on our website at www.cqc.org.uk.
We carried out an announced comprehensive follow up inspection at Potteries Medical Centre on 12 and 27 July 2017. Overall the practice is now rated as Good.
Our key findings were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
There was a formal system in place to log, review, discuss and act on external alerts, such as the Medicines and Healthcare products Regulatory Agency (MHRA) alerts.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver care and treatment.
Patients said they were treated with kindness, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care and access to services as a result of complaints and concerns.
Data from the national GP patient survey published July 2017 showed patient satisfaction continued to be above local Clinical Commissioning Group (CCG) and national averages for all but two areas measured.
There was a clear leadership structure in place and staff felt supported by the management team. The practice responded positively to feedback from staff and patients.
The practice had improved procedures for the storage of emergency medicines and regular checks were undertaken to ensure medicines were fit for use.
Effective systems were now in place for identifying and assessing the risks to the health and safety of patients and staff.
The practice proactively sought feedback from staff and patients, which it acted on.
Patients found it easy to make an appointment, with urgent appointments available the same day.
Governance arrangements had improved to include the formalisation of clinical and reception staff meetings.
The practice was limited by the size of their facilities, however it was equipped to treat patients and meet their needs.
Clinical audits demonstrated quality improvement in patient outcomes.
The areas where the provider should make improvements are:
Consider obtaining written consent for the insertion of intrauterine (coil) contraceptive devices.
Review the security of treatment and consultation rooms.
Letter from the Chief Inspector of General Practice
We previously inspected Potteries Medical Centre on 10 August 2016. Following this comprehensive inspection, the overall rating for the practice was Requires Improvement. A total of two breaches of legal requirements were found and two requirement notices were served. The practice provided us with an action plan detailing how they were going to make the required improvements in relation to:
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) 2014: Safe care and treatment.
Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) 2014: Good Governance.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Potteries Medical Centre on our website at www.cqc.org.uk.
We carried out an announced comprehensive follow up inspection at Potteries Medical Centre on 12 and 27 July 2017. Overall the practice is now rated as Good.
Our key findings were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
There was a formal system in place to log, review, discuss and act on external alerts, such as the Medicines and Healthcare products Regulatory Agency (MHRA) alerts.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver care and treatment.
Patients said they were treated with kindness, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care and access to services as a result of complaints and concerns.
Data from the national GP patient survey published July 2017 showed patient satisfaction continued to be above local Clinical Commissioning Group (CCG) and national averages for all but two areas measured.
There was a clear leadership structure in place and staff felt supported by the management team. The practice responded positively to feedback from staff and patients.
The practice had improved procedures for the storage of emergency medicines and regular checks were undertaken to ensure medicines were fit for use.
Effective systems were now in place for identifying and assessing the risks to the health and safety of patients and staff.
The practice proactively sought feedback from staff and patients, which it acted on.
Patients found it easy to make an appointment, with urgent appointments available the same day.
Governance arrangements had improved to include the formalisation of clinical and reception staff meetings.
The practice was limited by the size of their facilities, however it was equipped to treat patients and meet their needs.
Clinical audits demonstrated quality improvement in patient outcomes.
The areas where the provider should make improvements are:
Consider obtaining written consent for the insertion of intrauterine (coil) contraceptive devices.
Review the security of treatment and consultation rooms.
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