Portland Medical Practice in Lincoln is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th December 2016
Portland Medical Practice is managed by Portland Medical Practice.
Contact Details:
Address:
Portland Medical Practice 60 Portland Street Lincoln LN5 7LB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Portland Medical Practice on 5 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed. There was a risk register in place with various health and safety risk assessments carried out and reviewed on a regular basis.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had implemented an automated telephone system called ‘patient partner’ which allowed patients to book, check and cancel appointments and request repeat prescriptions 24 hours a day, seven days a week without the need to speak to a member of the reception team.
The practice provided a touch screen tablet at the reception desk which provided a translation service in numerous different languages for patient and staff use. This was also voice activated and enabled patients to talk into the tablet and translated speech to the receptionist. The reception staff were also able to use this as a translation tool to speak back to the patient.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Portland Medical Practice on 5 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed. There was a risk register in place with various health and safety risk assessments carried out and reviewed on a regular basis.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had implemented an automated telephone system called ‘patient partner’ which allowed patients to book, check and cancel appointments and request repeat prescriptions 24 hours a day, seven days a week without the need to speak to a member of the reception team.
The practice provided a touch screen tablet at the reception desk which provided a translation service in numerous different languages for patient and staff use. This was also voice activated and enabled patients to talk into the tablet and translated speech to the receptionist. The reception staff were also able to use this as a translation tool to speak back to the patient.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
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