Portland Medical Centre, South Norwood, London.

Portland Medical Centre in South Norwood, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th August 2017

Portland Medical Centre is managed by Portland Medical Centre.

Contact Details:

Address: Portland Medical Centre 184 Portland Road South Norwood London SE25 4QB United Kingdom Telephone: 02086621233 Website: http://www.portlandmedicalcentre.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-08-17
Last Published		2017-08-17

Local Authority:

Croydon

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th July 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Portland Medical Centre on 6 December 2016. The overall rating for the practice was good with requires improvement in safe. The full comprehensive report on the Month Year inspection can be found by selecting the ‘all reports’ link for Portland Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced desk-based review carried out on 14 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation 12 (1) and (2) Safe care and treatment of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014 that we identified in our previous inspection on 6 December 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• Risks to patients were assessed and well managed.
• Some of the staff had not undertaken essential training appropriate to their role.
• The practice had a comprehensive business continuity plan for major incidents such as power failure or building damage.
• The practice had a clear system to monitor the implementation of medicines and safety alerts.
• Clinical audits demonstrated quality improvement. The practice had undertaken two completed audits since the last inspection where the improvements were identified, implemented and monitored.
• Four staff members had not received a recent annual appraisal; the practice provided us with reasons for the delay in performing appraisals for these staff and had identified dates for their appraisals.
• Only 21% (12 patients) of 58 patients with learning disability had received a health check in the last year; the practice was aware of this and informed us that health checks for all these patients would be completed this year.
• The practice documented discussions from clinical meetings.
• Information about how to complain was available and easy to understand.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Review practice procedures to ensure systems are in place to identify when staff training needed to be updated.
• Review practice procedures to ensure all patients with learning disability receive a regular health check.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

6th December 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Portland Medical Centre on 6 December 2016. The overall rating for the practice was good with requires improvement in safe. The full comprehensive report on the Month Year inspection can be found by selecting the ‘all reports’ link for Portland Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced desk-based review carried out on 14 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation 12 (1) and (2) Safe care and treatment of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014 that we identified in our previous inspection on 6 December 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• Risks to patients were assessed and well managed.
• Some of the staff had not undertaken essential training appropriate to their role.
• The practice had a comprehensive business continuity plan for major incidents such as power failure or building damage.
• The practice had a clear system to monitor the implementation of medicines and safety alerts.
• Clinical audits demonstrated quality improvement. The practice had undertaken two completed audits since the last inspection where the improvements were identified, implemented and monitored.
• Four staff members had not received a recent annual appraisal; the practice provided us with reasons for the delay in performing appraisals for these staff and had identified dates for their appraisals.
• Only 21% (12 patients) of 58 patients with learning disability had received a health check in the last year; the practice was aware of this and informed us that health checks for all these patients would be completed this year.
• The practice documented discussions from clinical meetings.
• Information about how to complain was available and easy to understand.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Review practice procedures to ensure systems are in place to identify when staff training needed to be updated.
• Review practice procedures to ensure all patients with learning disability receive a regular health check.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice