Portishead Medical Group in Portishead, Bristol is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 2nd May 2018
Portishead Medical Group is managed by Portishead Medical Group.
Contact Details:
Address:
Portishead Medical Group Victoria Sq Portishead Bristol BS20 6AQ United Kingdom
This practice is rated as Good overall. (Previous inspection June 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Portishead Medical Group
on 23 March 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The practice provided a range of additional services for patients which included providing facilities for local support groups; health educational evening meetings which could be accessed by any member of the community; free counselling sessions for young patients.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Portishead Medical Group on 26 February 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people, people of working age (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed..
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a GP, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice included EMIS mobile as part of its information technology system to enable access to patient’s records during home visits.
The practice had a leaflet 'Your health record - protecting your information' that was available in braille.
A local carer’s group held regular drop in sessions in the practice.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted upon.
We saw several areas of outstanding practice including:
The practice used an easy read format letter with symbols to communicate appointments for patients with learning disabilities.
The practice provided a range of educational sessions for patients including evening meetings.