The system for reporting and recording significant events ensured that these were fully investigated and patients affected were notified and supported.

Risks to staff and patients were continuously monitored to promote safety, and there were suitable arrangements to deal with emergencies and major incidents.

Prescription stationery was stored securely but printer forms were not tracked after being removed from their boxes.

Current evidence based guidelines were monitored and adhered to in the planning and management of patient care.

The practice held annual staff appraisal meetings to review professional development and identify learning needs. Staff we spoke with during the inspection told us they had access to appropriate training to cover the scope of their work.

Information for patients about the services available and how to complain was easy to understand and accessible.

The practice had a lead staff member for dealing with complaints and we saw that these were properly managed and lessons were learned. The practice took action to improve the quality of care as a result of concerns raised.

Results from the national GP patient survey showed that patients’ satisfaction with how they could access care and treatment was comparable to or higher than local and national averages.

There was a clear leadership structure and staff felt supported by management, and the practice actively sought feedback from staff and patients to improve its offering.

The practice actively engaged with patients and was responsive to the local community. Needs were assessed and action was taken to improve care and encourage healthier lifestyles. For example the practice had worked with its Patient Participation Group (PPG) to organise activities for local over 75s as a means of reducing social isolation. This had resulted in a one third decrease in appointments made by older people, and their number of hospital admissions had also fallen. The PPG had sent a teenage survey to younger patients asking for their views; and the practice had then offered drop-in sessions for teenagers who were not registered with the practice to allow them to attend anonymously for advice. The practice had also run a men’s health evening in a local pub to promote health screening and to educate patients about alcohol intake. As a result of the event the practice identified a small number of patients with previously undiagnosed hypertension who were followed up.

Continue to monitor security in the management of prescription stationery.

The system for reporting and recording significant events ensured that these were fully investigated and patients affected were notified and supported.

Risks to staff and patients were continuously monitored to promote safety, and there were suitable arrangements to deal with emergencies and major incidents.

Prescription stationery was stored securely but printer forms were not tracked after being removed from their boxes.

Current evidence based guidelines were monitored and adhered to in the planning and management of patient care.

The practice held annual staff appraisal meetings to review professional development and identify learning needs. Staff we spoke with during the inspection told us they had access to appropriate training to cover the scope of their work.

Information for patients about the services available and how to complain was easy to understand and accessible.

The practice had a lead staff member for dealing with complaints and we saw that these were properly managed and lessons were learned. The practice took action to improve the quality of care as a result of concerns raised.

Results from the national GP patient survey showed that patients’ satisfaction with how they could access care and treatment was comparable to or higher than local and national averages.

There was a clear leadership structure and staff felt supported by management, and the practice actively sought feedback from staff and patients to improve its offering.

The practice actively engaged with patients and was responsive to the local community. Needs were assessed and action was taken to improve care and encourage healthier lifestyles. For example the practice had worked with its Patient Participation Group (PPG) to organise activities for local over 75s as a means of reducing social isolation. This had resulted in a one third decrease in appointments made by older people, and their number of hospital admissions had also fallen. The PPG had sent a teenage survey to younger patients asking for their views; and the practice had then offered drop-in sessions for teenagers who were not registered with the practice to allow them to attend anonymously for advice. The practice had also run a men’s health evening in a local pub to promote health screening and to educate patients about alcohol intake. As a result of the event the practice identified a small number of patients with previously undiagnosed hypertension who were followed up.

Continue to monitor security in the management of prescription stationery.