We spoke with five people receiving or accompanying relatives for treatment at the practice and looked at the Patient Feedback Survey undertaken by the dentist between November 2013 and January 2014. People told us “very happy here….personal and friendly”, “I needed an emergency appointment when part of the brace broke and we got an appointment fairly quickly”, “the dentist has a very clear and informative style of delivery”. Survey comments included “All staff and dentist are very friendly and approachable”, “It’s very good!”, and “everything is great”.

Everyone said they were involved in their treatment plan and had been asked for their consent. Parents were involved to ensure choices about their children’s treatment were being properly identified and they were assisted to make decisions in their child’s best interest.

People's treatment needs were assessed carefully, and treatment was provided effectively by experienced and qualified staff. There were systems in place to provide care in the event of a medical emergency.

We found that people who used this service and staff were protected from identifiable risks of acquiring an infection because there were systems in place to keep the practice clean and hygienic including effective de-contamination of instruments in accordance with guidelines.

We found that staff were qualified and had the relevant skills and experience to carry out their jobs. They were registered with relevant professional bodies which meant they were able to carry out their respective jobs.

We found the quality of the service provided was audited and monitored by the provider to ensure it was safe, effective and well-led.