This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Pleasley Surgery on 20 February 2018. This inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• The practice had high levels of patient satisfaction in all areas.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• The practice had won many awards from the local CCG and pride awards such as Practice of the Year 2015, Outstanding contribution award 2017 and Going the Extra Mile and Special recognition awards 2016.

• The practice sent new baby cards containing useful information and local services.

• The practice had a Patient Participation Group which was active and involved with information collection, assisting at clinics and organising community events such as walking groups.

• There was a system in place for managing complaints and sharing learning from them.

The areas where the provider should make improvements are:

• Review the process to ensure all safety alerts are received and acted upon.

• Implement a continuous programme of quality improvement including clinical audit.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice