Phoenix Futures Wirral Residential Service, Bidston, Birkenhead, Wirral.Phoenix Futures Wirral Residential Service in Bidston, Birkenhead, Wirral is a Rehabilitation (substance abuse) specialising in the provision of services relating to accommodation for persons who require treatment for substance misuse and substance misuse problems. The last inspection date here was 29th March 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
22nd January 2019 - During a routine inspection
![]() We rated Phoenix Futures Wirral Residential Service as good because:
8th August 2016 - During a routine inspection
![]() We do not currently rate independent stand alone substance misuse services.
We found the following areas of good practice:
31st July 2014 - During a routine inspection
![]() A single inspector carried out this inspection. The focus of the inspection was to answer five key questions: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?
Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at. If you want to see the evidence that supports our summary, please read the full report.
This is a summary of what we found:¿ Is the service safe? People who used the service told us they felt safe at the home. We saw people were safeguarded from financial abuse. We saw staff were aware of the whistle blowing process should they have any concerns. We saw the home had sufficient levels of staffing to ensure peoples safety and welfare. Is the service effective? People living at Phoenix Futures told us staff support them in gaining lifelong skills in a structured environment. One person told us they had learnt to cook and really appreciated how caring the staff were. One person commented that the programme had "Saved my life". We saw the service as being effective in helping people regain social skills and overcome addiction. People were very positive about the quality of care and treatment they received at the service. We saw that people's progress though their programme was monitored and people were given support in a wide range of areas Is the service caring? We were told by people that they had positive relationships with their key workers. The five people we spoke with who used the service all told us they were very happy with the support and treatment provided. They said their key workers and the support workers listened to them and worked with them to address their emotional well-being. Is the service responsive? We saw views and suggestions of staff and people living a Phoneix Furtures were taken onboard and acted upon. We saw the provider sent out annual feedback questionnaires to people who used the service. Most of the comments contained positive feedback. We saw people commented that they were happy with the level of care and that the people in the home had enough activities. We saw the past year people requested an Xbox games station, more exercise equipment and internet access. We saw all of this had been implemented. We saw the provider conducted weekly meetings with staff. This reviewed people’s progress and the activities for the following week. We saw and were told this was an open discussion with staff to put forward any suggestions. Is the service well-led? We asked people who lived at the home and staff about the manager and their ability to deal with concerns. They all felt the manager dealt with any issues very promptly and everyone we spoke with gave positive comments about their management style and personality for example, “She is very approachable”, “Very nice and kind” and “Good manager”.¿ We saw the provider conducted audits and reviewed the service to ensure it was safe. We looked at the accident and incidents book. We saw falls records which included assessments by staff to ensure the person’s safety was assured and any injury assessed. We saw falls were regularly reviewed and any patterns were detected. ¿
9th August 2012 - During a routine inspection
![]() We spoke with nine people who used the service. They all told us they had been given detailed information about the type of service that was offered at Phoenix Futures. Four people said they had been able to take part in a virtual rehab experience presented by people who were already using the service. Some comments made were; “The information given by Phoenix futures is really good I also visited and spoke to people in the community. This really helped me make the decision that this was the rehab for me.” “You get the written guide which details all the information you need.” “We are fully involved in the drawing up of our support plans and risk assessments, because it is us who have to do the work to make positive changes in our lives.” We sought information from Wirral Community NHS Trust who confirmed they had no issues of concern about how the services supported people in their care. People who used the service told us they were very happy with the support provided. They said the care workers and their key workers listened to them and worked with them to address their issues. They also told us they felt safe at the service and would feel confident raising any concerns or complaints with any member of the staff team. Some comments made were; “This place has made me feel I have a future this is a new feeling for me and I really like it.” “The structure of the program works for me and I feel really supported by all the staff here especially my key worker.” “This place has saved my life.” “Every member of staff here treats me with respect and kindness.” “I feel safer here than I have anywhere else I have ever lived”. “The manager is great so supportive and responds to anything you raise with her.”
1st January 1970 - During a routine inspection
![]() The service provided detailed information to people about the programme provided and the behaviours and conduct expected of them during their stay. People spoken with told us they were offered a ‘tour and talk’ visit prior to making a decision to accept a place at the service. These visits were led by other people who were already part of the rehabilitation programme community. One person made the following comment: “I came on the tour and talk visit and was shown around by another service user who was half way through their rehab stay. That clinched it for me I saw how well they were and how positive they were about the place and their future and I knew it was the right place for me.” We spoke with five people who told us they were very happy with the support provided. They said their key workers and the support workers listened to them and worked with them to address their addiction issues. Medication records showed audits of stock took place regularly and overall we were able to reconcile records with the amounts of medication left. Documentation showed there were clear recruitment and selection procedures in place for the HR department and managers to follow. There were systems in place to monitor the quality and safety of the service provided. Records showed and discussions with people who used the service confirmed they were involved in the planning of their support including identifying risks to their health and welfare and the review process.
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