Pharmacy2U Limited, Coal Road, Leeds.Pharmacy2U Limited in Coal Road, Leeds is a Doctors/GP and Phone/online advice specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs and treatment of disease, disorder or injury. The last inspection date here was 27th June 2019 Contact Details:
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18th December 2017 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We previously inspected Pharmacy2U Limited on 14 February 2017. At that time the service was found not to be meeting some areas of the regulations relating to safe, effective or well-led services. The full comprehensive report for that inspection can be found by selecting the ‘all reports’ link for location name on our website at www.cqc.org.uk.
On 18 December 2017, we carried out an announced comprehensive inspection at Pharmacy2U Limited,1 Hawthorn Park, Coal Road, Leeds, West Yorkshire LS14 1PQ, to check that the service was now meeting all the regulations.
Pharmacy2U Limited provides online doctor consultation, treatment and prescribing services relating to a range of medical conditions. Details of the services provided can be accessed via their website www.pharmacy2u.co.uk/onlinedoctor. Pharmacy2U Limited also offers pharmacy and NHS prescription services which are not regulated by the Care Quality Commission.
Our findings in relation to the key questions were as follows:
Are services safe?
We found the service was providing a safe service in accordance with the regulations. Specifically:
Are services effective?
We found the service was providing an effective service in accordance with the regulations. Specifically:
Are services caring?
We found the service was providing a caring service in accordance with the regulations. Specifically:
Are services responsive?
We found the service was providing a responsive service in accordance with the regulations. Specifically:
Are services well-led?
We found the service was providing a well-led service in accordance with the regulations. Specifically:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
14th February 2017 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Pharmacy2u Limited on 14 February 2017. Pharmacy2u Limited has been established since 1999. The company operates an online clinic for patients providing consultations, prescriptions and medicines. Pharmacy2u Limited contracts GPs on the GMC GP register to work remotely in undertaking patient consultations when they apply for medicines on-line. GPs have the opportunity to ask for additional information not supplied on the patient’s application should they require it.
We found this service provided caring, and responsive services but not safe, effective or well led services in accordance with the relevant regulations.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvements are:
The areas where the provider should make improvement are:
We have asked the provider to take action and report on what they have done in order to meet the regulations.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
10th February 2014 - During a routine inspection
![]() People who used the service understood the care and treatment choices available to them. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We read feedback from people who had used the service. The majority of people had reported high satisfaction levels with the service. The service had received over 8,500 reviews. On average; the overall score for the service based on these reviews was 9.1 out of 10. People’s needs were assessed and care and treatment was planned and delivered in line with their health needs. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. Appropriate checks were undertaken before staff began work to make sure that they had the relevant experience and skills for the role. The provider had an effective system to regularly assess and monitor the quality of service that people received.
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