Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Perry Park Medical Centre on 8 September 2015. Overall the practice is rated as good.

Our key findings across all of the areas inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were discussed and where possible acted on.
• Practice staff were proactive in utilising methods to improve patient outcomes, working with other local providers to share best practice. For example, reviewing patients who had attended the A&E department at the local hospital and providing them with guidance about alternative measures.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
• Practice staff worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet people’s needs.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
• The practice had a clear vision which had quality and safety as its top priority. High standards were promoted and owned by all practice staff with evidence of strong team working across all roles.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice