We spoke with seven patients by telephone. People we spoke with complimented the practice on the quality of care and treatment provided. One person said, "the staff are very kind. I have recommended the practice to a friend”. Another patient told us, "the service is very good. If you need to see someone urgently they go out of their way to help”, “I used to worry about seeing the dentist but I'm more confident since I went to this practice”. Another person said “this is the best practice I’ve been to, very professional, kind and friendly. An excellent service.”

We saw from the records consent was sought from people appropriately before any treatment began. Records evidenced clear information was provided to people about treatment options and the various costs involved. People's medical and dental health needs were accurately documented and updated at each visit. We saw the practice was clean and hygienic and the staff followed appropriate infection control procedures. Staff told us they felt well supported by management and were offered appropriate training at frequent intervals.