This service is rated as Good

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Perfect Skin Solutions on 10 June 2019 as part of our inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Perfect Skin Solutions provides a range of non-surgical cosmetic interventions some of which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The clinic provides a number of skin care and beauty treatments. The inspection was in relation to specific treatments and these included ‘FaceTite’ and the removal of minor skin lesions. These treatments were Regulated Activities.

The Business Manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Five people provided feedback about the service.

Our key findings were:

• There was an effective system to manage infection prevention and control.
• The provider conducted safety risk assessments. It had appropriate safety policies, which were regularly reviewed and communicated to staff.
• Although not all recruitment checks were in place, the provider had mitigated this risk.
• Individual care records were written and managed in a way that kept patients safe.
• Patients’ immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing.
• Staff recognised the importance of people’s dignity and respect.
• Patients had timely access to initial assessment and treatment.
• Staff felt respected, supported and valued. They were proud to work for the service.
• Information about how to make a complaint or raise concerns was available. Staff treated patients who made complaints compassionately.
• Leaders at all levels were visible and approachable. They worked closely with staff and others to make sure they prioritised compassionate and inclusive leadership.
• Staff were aware of and understood the vision, values and strategy and their role in achieving them.
• Staff understood the requirements of legislation and guidance when considering consent and decision making.

The areas where the provider should make improvements are:

• To consider implementing disabled access to the toilet facilities.
• To improve the consistency in implementing its recruitment policies and procedures.
• To consider the requirements of the Modern Slavery Act 2015 and its relevance to the service in respect of checking new patient identity.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care