People told us that staff explained all the procedures and treatments to them and respected their decisions about their treatment and care. One person said, "they fitted me in within a week, not an emergency. They have to work around me” and “they are brilliant.”

People who used the service told us they were happy with the care and treatment they received at the practice. One person said, "the clinical care is excellent, both the personal and clinical care and how they treat you are excellent. They are just really lovely, accommodating and go out of their way. I wouldn’t go anywhere else, I’ve seen both (dentists) and they are equally as lovely.”

People we spoke with told us the unit was always clean and tidy. One person told us the surgery was “fine, always spotless even the waiting room” Another said, “It would be the first thing I noticed if it wasn’t clean.” However, we found that there were areas of non compliance with the infection control standards.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service and their representatives were asked for their views about their care and treatment.