Pentelow Practice in Bedfont, Feltham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 21st September 2016
Pentelow Practice is managed by Pentelow Practice.
Contact Details:
Address:
Pentelow Practice 26 Pentelow Gardens Bedfont Feltham TW14 9EF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Pentelow Practice on 18 May 2016, overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events, except that on two recent occasions the analysis which took place following significant events was not documented.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
Risks to patients were assessed and well managed, except that the practice had not retained a copy of the most recent Portable Appliance Testing certificate.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Review arrangements in place to ensure that patients with caring responsibilities are identified, so their needs are identified and can be met.
Review the process for documenting discussions, decisions and actions for audit purposes.
Review the process for adequately mitigating the risk of not having a defibrillator.
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