We interviewed four patients who had been regular patients for a variety of lengths of time from one year to around 10 to 12 years. They all said they were treated with courtesy and respect both by all the staff. One of these patients in particular said that the reception staff were “brilliant” and they were routinely seen on time. Another patient said that they had been to other practices and this was the best one and they were relaxed about coming.

None of them experienced difficulty contacting the practice by telephone to make an appointment and were always given one in what they felt was a reasonable amount of time. When treatment had been carried out they said it was in a pleasant way with minimum discomfort. One patient who had mental health problems said that both the dentist and staff were regularly in contact with their mother over the treatment, its costs and the appointments and they felt that the dentist was “five star”.

We reviewed four patients records and saw that people's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plans.

Through discussion with staff and observation we saw that there were effective systems in place to reduce the risk and spread of infection. All patients asked thought that the facilities were very clean and comfortable.

Staff had access to training and appraisals. All records were fit for purpose and stored appropriately.