This inspection took place on 7 January 2017. This was our first inspection of the service. The service registered with the Care Quality Commission on 26 November 2015.

Penna Homecare Limited provides personal care to adults in their own homes. At the time of our inspection 26 people were using the service.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was small and provided personal care to people in the local area. Penna Homecare was established and run by two directors, one of whom was the registered manager the other a senior care coordinator. The service was values led with the directors aiming to provide bespoke packages of person centred care.

People received care and support from staff they felt safe with. People were safe because staff understood their role and responsibilities to keep them safe from harm. Risks were assessed and individual plans put in place to protect people from harm. There was enough skilled and experienced care staff to meet people’s needs. The provider carried out employment checks on care staff before they worked with people to assess their suitability. Medicines were well managed with people receiving the assistance needed to take their medicines as prescribed.

Staff had been trained to meet people’s needs. Staff received supervision and appraisal aimed at improving the care and support they provided. Staff understood their roles and responsibilities in supporting people to make their own choices and decisions.

Care staff took time to listen and talk to people. People were treated with dignity and respect. People were involved in planning the care and support they received. Staff protected people’s confidentiality and need for privacy.

Staff providing care and support were familiar to people and knew them well. The provider encouraged people to provide feedback on the service received. The service made changes in response to people’s views and opinions.

The registered manager and other senior staff provided good leadership and management. The vision and values of the service were communicated and understood by staff, people using the service and their family and friends. Staff understood their roles and responsibilities. The quality of service people received was continually monitored and any areas needing improvement identified and addressed.