On the day of our visit we spoke with four patients who were complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, alternatives and possible outcomes of their treatment. One patient said "Extremely agreeable people - I couldn't be in better hands" and another said "All the family come here - we are very happy". We were told that the staff were friendly, which we observed to be the case, and that they treated people with courtesy. We found that overall the patients felt they received an excellent service.

We found that a patient satisfaction survey was used to gather feedback. One comment stated "Really pleased with the quick friendly and efficient service provided here - thank you", and another said "I am always treated with care and consideration and any treatment is excellent!.

We found the practice was friendly, welcoming and informative and all four patients we interviewed felt the same.

We saw that patients were listened to in all areas of the practice, which we found to be clean and comfortable throughout. All four patients we spoke with also stressed how clean and comfortable they found the practice and that it was easy to make an appointment.

We found that patients were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.