People told us that the dentist and the hygiene therapist explained all the procedures and treatments to them and respected their decisions about their treatment and care. One person said, “the dentist is excellent, the best, they take time to explain things to me and give me options, treatment is not just pushed onto you.”

We spoke privately with four people who were attending the practice for check ups or treatment. All four people told us that they were "very pleased" with all aspects of the service. They told us that staff were "very friendly and professional." One person said, "I've been coming here for years, it's a brilliant practice and the staff, all of them, are really good." Another said “I receive an excellent service I have no hesitation in recommending this practice to my friends and family."

Everyone commented on the cleanliness of the practice. They said they regularly saw staff making sure that the surgery was clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service were asked for their views about their care and treatment.