Pencester Surgery, Dover.Pencester Surgery in Dover is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th December 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
22nd July 2015 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Pencester Surgery on 22 July 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
21st August 2013 - During a routine inspection
![]() We spoke with seven people who used the service, this included three active members of the Patient Participation Group (PPG), and with clinical and non-clinical staff. People we spoke with were generally positive about the service. They said that it was not a problem to obtain an appointment. They said that both the clinical and reception staff were friendly and polite. One person told us “The GP I prefer to see is really kind and understanding." Another said “It’s good here and the staff are so helpful to me.” People said that during consultations the doctors explained issues and answered questions in a way they could understand. People told us that they were generally happy with the time allowed for consultations.
People received care that ensured their safety and welfare. People were assessed and care was provided to meet their individual needs. Diagnostic tests were carried out if necessary and appropriately followed up. There were good infection control practices in place. The service was clean and tidy and people told us the practice was always clean. One person told us “It’s always spotlessly clean, even when the building work was going on; the place was lovely and clean.” Processes around recruiting and monitoring staff were not robust. Personnel records were incomplete. The practice monitored the quality of the service by performing audits and seeking the views of the patients by surveys and engagement in the Patient Participation Group (PPG).
1st January 1970 - During a routine inspection
![]() This practice is rated as requires improvment overall. (Previous inspection 22 July 2015 – Good)
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Requires Improvement
We carried out an announced inspection at Pencester Surgery on 18 April 2018 as part of our inspection programme.
At this inspection we found:
We saw one area of outstanding practice:
The areas where the provider must make improvements are:
The areas where the provider should make improvements are:
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
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