Pencester Health, Maison Dieu Road, Dover.Pencester Health in Maison Dieu Road, Dover is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th December 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
22nd July 2015 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Pencester Health on 22 July 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw one area of outstanding practice:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
21st August 2013 - During a routine inspection
![]() We spoke with five people who used the service, this included one active member of the Patient Participation Group (PPG), and with clinical and non-clinical staff.
People we spoke with were generally positive about the service. They said that it was not a problem to obtain an appointment. They said that both the clinical and reception staff were friendly and polite. One person told us “My opinion of the service is very good.” Another said “The staff are approachable, they are helpful.” People said that during consultations the doctors explained issues and answered questions in a way they could understand. People told us that they were generally happy with the time allowed for consultations. People received care that ensured their safety and welfare. People were assessed and care was provided to meet their individual needs. Diagnostic tests were carried out if necessary and appropriately followed up. There were good infection control practices in place. The service was clean and tidy and people told us the practice was always clean. One person told us “It’s always like this when I attend, really clean.” Processes around recruiting and monitoring staff were not robust. Personnel records were incomplete. The practice monitored the quality of the service by performing audits and seeking the views of the patients by surveys and engagement in the Patient Participation Group (PPG).
1st January 1970 - During a routine inspection
![]() This practice is rated as Good overall. (Previous rating of requires improvement April 2018).
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Pencester Health on 20 November 2018. The inspection was conducted to follow up on areas identified in their earlier inspection as requiring improvement. The inspection conducted in April 2018 found improvements were required to ensure safe care and treatment and effective systems and processes were in place for good governance.
At this inspection we found:
The areas where the provider should make improvements are:
Professor Steve Field CBE FRCP FFPH FRCGP
Please refer to the detailed report and the evidence tables for further information.
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