Peaseway Medical Centre, 2 Pease Way, Newton Aycliffe.
Peaseway Medical Centre in 2 Pease Way, Newton Aycliffe is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th September 2016
Peaseway Medical Centre is managed by Peaseway Medical Centre.
Contact Details:
Address:
Peaseway Medical Centre The Pease Way Medical Centre 2 Pease Way Newton Aycliffe DL5 5NH United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Peaseway Medical Centre on 20 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. However, when we asked why there was no information on display to advise patients how to complain, we were told patients were expected to ask a member of staff. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. This despite the recent departure of the practice manager and a temporary management team of the ex-manager and the office manager being in place. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Arrange to secure the oxygen cylinder in the treatment room.
Display the complaints procedure in main reception.
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