The inspection took place on 12 July 2017 and 13 July 2017and was announced.

Peace of Mind Home Support is a domiciliary care service that provides personal care to people in their own homes. At the time of our inspection there were approximately people using the service.

There was a manager in post at the service who was in the process of becoming registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager was supported to manage the service on a day-to-day basis by the two directors.

People were safe because the management team and staff understood their responsibilities to recognise abuse and keep people safe. People received safe care that met their assessed needs and staff followed clear processes to manage risk.

There were sufficient staff who had been recruited safely and who had the correct skills and knowledge to meet people’s needs and provide care and support in ways that people preferred.

The provider had systems in place to manage medicines and people were supported to take their prescribed medicines safely.

People were supported effectively with their health needs.

The Care Quality Commission (CQC) monitors the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) which apply to care homes. We found the provider was following the MCA code of practice.

The management team promoted a strong culture of putting people at the centre of what they do and staff treated people as individuals.

People were treated with kindness and respect by staff who knew them well. Staff respected people’s choices and took their preferences into account when providing support.

Staff were attentive to people’s needs and respected their privacy and dignity.

The provider had systems in place to check the quality of the service and take the views and concerns of people and their relatives into account to make improvements to the service.

The provider had systems in place so that people could raise concerns and there were opportunities available for people or their representatives to give their feedback about the service.

The management team were visible and actively involved in supporting people and staff. Staff were enthusiastic and confident their views were valued by the management team..