This announced inspection took place on the 4, 5 and 7 May 2017. Passion Care Staffing Northampton provides a personal care service to people who live in their own homes in the community. At the time of our inspection the service was supporting 8 people.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care from staff that were kind and caring and who would do that little extra to provide the care and support people wanted to enable them to stay in their own homes.

Staff had the skills and knowledge to provide the care and support people needed. They

understood the need to protect people from harm and knew what action they should take if they had any concerns. People told us that they felt cared for safely in their own home.

People and their families had been involved in developing their individual care plans and staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005.

People felt respected and cared for in a dignified manner. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person's individual requirements and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

The registered manager was approachable and continually monitored the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.