Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Parkview Surgery on 13 October 2016 Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The practice worked closely with other organisations in planning how services were provided to ensure that they met patients’ needs.
• The practice had strong and visible clinical and managerial leadership and governance arrangements.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.
• The practice was one of a group of 11 practices that submitted proposals to the NHS Estates and Technology Transformation Fund to transform care for 90,000 patients in in North Kirklees. The partners had brought about significant change in the practice which delivered improved services and outcomes for patients.

The areas where the provider should make improvement are:

• Carry out a risk assessment to identify a list of medicines that are not suitable to stock at the practice and ensure that this is kept under review.

• Assure themselves that locum GPs understand and work within the requirements of the Mental Capacity Act 2005 including the Deprivation of Liberty Safeguards.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Parkview Surgery on 2 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.