Parkside Medical Centre in Boston is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd March 2017
Parkside Medical Centre is managed by Parkside Medical Centre.
Contact Details:
Address:
Parkside Medical Centre Tawney Street Boston PE21 6PF United Kingdom
Letter from the Chief Inspector of General Practice
We had carried out an announced comprehensive inspection at Parkside Medical Centre on 19 May 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the May 2016 inspection can be found by selecting the ‘all reports’ link for Parkside Medical Centre on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 27 January 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 May 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as Good.
Our key findings were as follows:
There were systems in place to ensure that patients were protected from the risks associated with the prescribing of medicines considered to pose an elevated risk.
There were clear systems in place to ensure that that safety alerts from the Medicines and Healthcare Products Regulatory Agency were dealt in a manner that promoted patient safety.
Guidance from the National Institute for Health and Care Excellence was available to all staff and GPs.
The practice had completed full cycle clinical audits and continued to do so.
The practice had taken positive steps to help staff identify carers and had increased the number of identified carers from 0.3% to 2.6% of the patient list.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Parkside Medical Centre on 19 May 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients and others using the practice were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The risks to patients receiving medication considered to be of high risk had not been well managed.
The system for dealing with patient safety alerts was inadequate and did not protect patients.
The practice had not undertaken and completed two cycle clinical audits.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said there was continuity of care, with urgent consultations available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure that systems are introduced to help identify and support carers.
The areas where the provider must make improvement are:
Ensure that there adequate systems are in place to protect patients from the identifiable risks associated with the prescribing of medicines considered to pose an elevated risk to patient safety under some circumstances.
Ensure the process for dealing with Medicines and Healthcare products Regulatory Agency (MHRA) safety alerts is clear and robust to help ensure patient safety.
Implement a system in place to ensure NICE guidelines are fully adhered to.
Undertake full cycle clinical audits to drive quality improvement.
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