The inspection took place on the 6 November 2018 and was unannounced. This was our first inspection of Parkside Care home under the registered provider's registration with the Care Quality Commission.

Parkside Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Parkside Care Home is registered to provide residential accommodation for older people, including those with dementia, for up to 36 people. On day one of our inspection we were told 23 people were living at the home. The home is located in Wombwell near Barnsley.

There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care was planned and risks to people’s health and welfare were well managed although this was not always reflected in people’s care documentation. This had been identified by the providers quality assurance audit and we saw the deputy manager was in the process of reviewing and updating everyone’s care records.

People felt safe living at Parkside Care Home. We saw they were comfortable with the people they lived with and staff who supported them. People told us they could talk to members of staff or the registered manager if they had a problem.

Staff understood what it meant to protect people from abuse. They told us they were confident any concerns they raised would be taken seriously by the management team.

There were enough staff available to ensure people’s needs were met. The registered provider had robust recruitment procedures to make sure staff had the required skills and were of suitable character and background.

Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed.

We saw the premises were clean and well maintained. Staff understood their roles and responsibilities in relation to infection control and hygiene.

Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice.

People were supported to access relevant health and social care professionals to ensure they were getting the care and support they needed to best meet their needs.

Staff were provided with relevant training to make sure they had the right skills and knowledge for their role. We saw plans were in place for regular staff supervision and appraisal meetings to ensure staff were fully supported.

People and their relatives told us they enjoyed the food served at Parkside Care Home, which we saw considered their dietary needs and preferences.

We saw the service had appropriate signage and decoration of the premises was suitable to meet the needs of people living with dementia.

People told us they were treated with dignity and respect. Positive and supportive relationships had been developed between people, their relatives and staff.

There was a range of activities available to people living at Parkside Care Home.

There was an up to date complaints policy and procedure in place. People’s comments and complaints were taken seriously, investigated and responded to.

There were systems in place to monitor and improve the quality of the service provided but they did not pick up on the shortfalls we found on inspection.

People, their relatives and staff told us the registered manager was supportive and approachable.

People, their relatives and staff were