About the service:

Parklands Manor is a purpose built care home with nursing for up to 93 people, some of whom are living dementia. At the time of the inspection there were 45 people at the service who were receiving a regulated activity.

People’s experience of using this service:

¿ People were safe at the service. Systems were in place to ensure that risks to people’s care were managed well. On the day of the inspection staff levels required improvement on one of the units. The provider confirmed that this had been addressed after the inspection. In all other areas of the service the staff levels were appropriate for people’s needs.

¿ People were supported by staff who had sufficient training and supervision to ensure that good care was being provided.

¿ People were consulted about their care and, where appropriate. Assessments of people’s capacity took place to ensure that care was being provided in their best interest.

¿ Staff treated people with care, compassion and dignity and people were treated in a respectful way.

¿ Care plans were detailed and provided good guidance for staff.

¿ Audits were carried out to monitor the quality of the care. The registered manager understood their responsibilities and ensured that they sent notifications to the CQC where appropriate.

¿ Where complaints had been made these were investigated fully and improvements made.

¿ Staff were supported and valued.

¿ The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good".

¿ More information is in our full report.

Rating at last inspection:

¿ This was the first inspection of the service.

Why we inspected:

¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.