Parkhill Dental Practice had two dentists, four dental nurses, a hygienist, a receptionist and a practice manager. This meant that there were a range of treatment options available for people.

The practice provided a service to approximately 12,000 people. The practice had three treatment rooms, with a fourth not in use. Treatment rooms were situated on the ground and first floors. This meant that people with limited mobility could access the service.

We spoke with seven people during our visit who were attending for treatment. All of them told us that they were satisfied with the service. One person said “It’s improved a lot since I first started coming five years ago.”

People told us that their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

We spoke to five staff and two directors during our visit. We saw evidence that staff had received recent safeguarding training. Staff we spoke with had a good understanding of their safeguarding responsibilities. People attending for treatment told us that they felt safe at the practice.

The practice met mandatory standards on infection control set down by the Department of Health. Emergency and first aid equipment was in place. We found one item past its expiry date in the emergency drugs box.

Systems were in place to monitor the quality of service provision and to manage risk.