Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Parkbury House Surgery on 13 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients were positive about the standard of care they received and about staff behaviours. They said staff were supportive and caring and that their privacy and dignity was respected.
• Information about services and how to complain was available and easy to understand.
• Patients were positive about access to the practice and appointments, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

Ensure staff have access to up-to-date Patient Group Directions (PGDs).

Take steps to ensure that in future National GP Patient Surveys the practice’s areas of below local and national average performance are improved. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice