Park Road Surgery - Brockbank in Teddington is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th July 2016
Park Road Surgery - Brockbank is managed by Park Road Surgery - Brockbank.
Contact Details:
Address:
Park Road Surgery - Brockbank 37 Park Road Teddington TW11 0AU United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Park Road Surgery - Brockbank, also known as The Park Road Surgery on 5 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients when interviewed said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Risks to patients were assessed and well managed, except for some medical equipment had not been calibrated within the past twelve months.
There was no instant messaging system on the computers in all the consultation and treatment rooms, which alerted staff to any emergency.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from patients and staff, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The area where the provider should make an improvement is to:
Ensure that equipment used at the practice is calibrated at regular intervals, in accordance with the practice policy.
Ensure that adequate arrangements are in place to respond to emergencies and major incidents.
Ensure the practice improves performance identified in the GP Patient survey (January 2016), relating to access to care and treatment.
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