Park Lane Surgery, Broxbourne.

Park Lane Surgery in Broxbourne is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st December 2016

Park Lane Surgery is managed by Park Lane Surgery.

Contact Details:

Address: Park Lane Surgery 8 Park Lane Broxbourne EN10 7NQ United Kingdom Telephone: 01992465555 Website: http://www.parklanesurgerybroxbourne.secure-gpsite.nhs.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2016-12-01
Last Published		2016-12-01

Local Authority:

Hertfordshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

8th September 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park Lane Surgery on 8 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• The practice held regular staff and clinical meetings where learning was shared from significant events and complaints.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• All patients had a usual GP providing continuity of care. Urgent appointments were available on the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.
• The practice sought the views of their patients through the patient participation group, surveys and the friends and family test.

The areas where the provider should make improvement are:

• Implement a system to monitor the use of blank prescription forms and pads in the practice.

• Continue to monitor and ensure improvement to national patient survey results in relation to accessing appointments

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

3rd June 2015 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park Lane Surgery on 8 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• The practice held regular staff and clinical meetings where learning was shared from significant events and complaints.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• All patients had a usual GP providing continuity of care. Urgent appointments were available on the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.
• The practice sought the views of their patients through the patient participation group, surveys and the friends and family test.

The areas where the provider should make improvement are:

• Implement a system to monitor the use of blank prescription forms and pads in the practice.

• Continue to monitor and ensure improvement to national patient survey results in relation to accessing appointments

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice