Patients who used the dental practice spoke highly about the quality of the dental service they received. They told us they were treated with respect and that staff were welcoming and approachable. The patients we spoke to all confirmed that they would recommend the dental practice to other people.

Patients told us the dentists informed them of how they could improve their dental health. They confirmed that they felt involved in decisions about their dental treatment and were provided with treatment options, which were explained to them in a way they understood. Patients told us that all costs were made clear to them before treatment commenced and they confirmed they were asked for their consent prior to all their dental treatment. Patients said their privacy and dignity were respected and they told us that the premises including the dental rooms were always very clean.

We saw there were arrangements for infection control checks and cleaning tasks to be carried out. Staff were knowledgeable about infection control and decontamination procedures for equipment and instruments used.

Comments from patients included: the staff “are very friendly”, “I have been coming here for many years, I am very happy”, “I was very anxious but staff have helped me feel more calm”, “I am given options about my treatment, they show me pictures and models”, “The costs are explained to me”, “I am absolutely delighted with my dentist”, “I would recommend the dental practice” and “It’s always very clean”.