Parishes Bridge Medical Practice in West Byfleet is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd August 2016
Parishes Bridge Medical Practice is managed by Parishes Bridge Medical Practice.
Contact Details:
Address:
Parishes Bridge Medical Practice West Byfleet Health Centre West Byfleet KT14 6DH United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Parishes Bridge Medical Practice on 5 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice provided safe and effective clinical care.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice worked closely with the other two practices in the health centre to make best use of the facilities. It worked with the local community and hospitals to provide extended health services at a convenient location for patients.
The practice was well organised and had motivated staff who worked well as a team
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure the new phone system addresses the identified problems with phone access, and ensure there is regular monitoring of phone access.
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