Letter from the Chief Inspector of General Practice

We completed a comprehensive inspection at Pak Health Centre - R Bhatti on 27 March 2015. The overall rating for the practice is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains.

Our key findings were as follows:

• Systems were in place to ensure that all staff had access to relevant national patient safety alerts. Staff worked together as a team to ensure they provided safe, co-ordinated patient care.

• Infection prevention and control systems were well managed and staff had received appropriate training.

• Staff were friendly, caring and respected patient confidentiality. Patients we spoke with said that all staff were compassionate, listened to what they had to say and treated them with respect. We observed that staff at the reception desk maintained patient’s confidentiality.

• There was a register of all vulnerable patients who were reviewed regularly. Patients we spoke with told us they were satisfied with the care they received and their medicines were regularly reviewed. Information and feedback from patients was used to deliver service improvement.

• The practice had a clear vision to deliver high quality care and promote good outcomes for patients. This was evident when speaking with staff and patients during our inspection. There was a clear leadership structure with named staff in lead roles.

In addition the provider should:

• Commence full cycle clinical audits to demonstrate improvements in patient care and treatments are an on-going process.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice