Outcome Care and Support Limited, Lower Galdeford, Ludlow.Outcome Care and Support Limited in Lower Galdeford, Ludlow is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 3rd August 2019 Contact Details:
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30th November 2016 - During a routine inspection
This was an announced inspection carried out on the 30 November 2016. Outcome Care and Support is registered to provide personal care to people within their own homes in the South Shropshire area. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. This service was first registered with CQC in November 2015 and has not been previously inspected. People and their relatives considered they or their loved ones were safe with the staff that attended their homes. People were safe as staff knew how to recognise different signs of abuse and what action to take if they had any concerns. The provider ensured staff were safe to work with people who used the service. They obtained Disclosure and Barring Service (DBS) checks and suitable references for new staff. The provider had suitable arrangements in place to ensure people’s medicines were managed safely. There were systems in place to ensure that risks to people’s safety and wellbeing were identified and addressed. People told us that scheduled visits were rarely late and that they had never experienced a missed call. The provider ensured staff had a full understanding of people’s care needs and had the skills and knowledge to meet them. People had access to healthcare professionals to make sure they received effective treatment to meet their specific needs. People who used the service were treated with kindness and said their privacy and dignity was always respected. People’s care and support was planned in full consultation with them. Staff were knowledgeable about the people they supported, which enabled them to provide a personalised and responsive service. The provider had systems in place to routinely listen to people’s experiences, concerns and complaints. People told us the service was responsive and well managed. Staff told us the service was well-led and that they felt valued by the provider, which had an open and transparent culture. The provider undertook a range of checks to monitor the quality of service delivery.
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