We did not talk to any people who used the service during this follow up visit. We had discussions with the dentist and looked at the records maintained by the service in relation to the emergency drugs.

We visited Ottershaw Dental Centre on two separate days.

We were only able to have discussions with the dentist and one patient during this inspection visit. On the first visit there were only four appointments. On the second day we visited the service there were no appointments. We undertook telephone surveys of two people. Two other people completed a questionnaire. The dental nurse was on annual leave. We had a limited discussion with another member of staff on the first day of our inspection.

People informed us that they could always get an appointment when they needed one even in an emergency. They told us that staff treated them with respect. One person told us, “The staff are very friendly, welcoming and fully professional.” They told us that they signed their treatment plans to give their consent to their treatment. People were clear that they were provided with an estimated cost that was written on their treatment plans.

People informed us that the environment and treatment rooms were always very clean. One person told us, “The environment is very clean.” People were aware of how to make a complaint but they informed us that they had never had the need to make a complaint.

We found the service was non-compliant with one of the seven outcomes we looked at.