We did not speak to people who used the service as part of our compliance inspection. However we did observe people in the treatment area which was a large “open plan area” and we saw that people who used the service appeared relaxed during their examination. We noted from records that people were usually referred to this service for specialist orthodontic treatment. We noted from records that people had consented to their treatment and any questions they had were answered. People had a full oral check and the dentist explained the different treatment options available to people and discussed the benefits of different options. This helped people make informed decisions before embarking on a course of treatment.

If people had to pay for treatment following an assessment, there were a number of payment options available to them, around paying for their treatment. Information packs were available for new patients.

We were shown treatment records and noted that people had been asked for their medical histories when they first started using the service, this included any medications they were taking.

These records were updated and reviewed at each follow up visit.

We observed the environment and equipment were very clean and well maintained.

Staff talked us accurately through the decontamination process, and we observed that staff would wear protective equipment while assisting the dentists and again during the cleaning and decontamination of equipment.