We spoke with a patient on the day of our visit and reviewed feedback from patients on completed satisfaction questionnaires. Patients were satisfied with the dental care and treatment provided. Treatment was explained to patients in a way they understood and they were clear, in advance, about the fees they would have to pay. A patient told us that the orthodontist “tells you what he’s doing and talks you through it.” Staff were described as “accommodating and approachable.”

Patients were satisfied with the dental care and treatment provided. A patient described the orthodontist as “fabulous, you couldn’t fault the treatment.” Detailed plans of treatment were provided for patients.

Effective systems for infection control were being implemented in the practice and dental instruments were decontaminated in a way that minimised the risk of infection. Staff demonstrated the knowledge and skills needed to protect people from possible abuse. There was an effective system in place for managing complaints.