When we visited Oriel Villas dental practice we spoke to four patients, two dentists, a dental nurse, the receptionist and the consultant practice manager. The patients told us, "excellent dentist", "always welcoming" and "emergencies dealt with quickly when I was in pain".

We found that patients were treated with respect and kindness. There was information about the practice in the waiting area. Patients had treatment plans and the dentist had discussed treatment options and any associated risks with them. All staff had

been trained with regard to safeguarding adults and children and there were procedures to follow to protect people.

The practice had infection control procedures and facilities available to complete the decontamination of instruments. We found that systems in the practice had been audited to help ensure that they were effective. Patients had completed quality surveys and given their comments which had been taken into consideration.