We noted that the practice had received positive feedback from people who used the service. One person told us that the service was ‘brilliant’. They said that the dentists were ‘kind’ and ‘understanding'.

People using the service had been given detailed information about the treatment options available to them and the costs involved.

We observed that people's privacy and dignity was respected during their discussions with the reception staff and when they went into the surgery for treatment. Staff were able to tell us how they made special arrangements to assist individuals with specific sensory needs or responded to people’s preferences, regarding how their treatment was carried out.

We identified that there were effective systems in place to reduce the risk and spread of infection.

We noted that dentists and practice staff had current registrations with the General Dental Council and had attended courses to keep themselves up to date with current guidance that ensured safe practice.

We observed that the practice was designed to be accessible to people with mobility problems and wheelchair users. A disabled toilet had been provided.