This inspection took place on 18 and 21 November 2016 and was announced.

The provider registered this service with us to provide personal care and support for people with a range of varying needs including learning disabilities, physical disabilities, sensory impairment and younger adults. At the time of our inspection eight people were using this service.

There was a registered manger in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were asked to consent to their care and were treated with dignity and respect. However where people lacked capacity to make decisions, the provider had not ensured they had acted in accordance with the principles of the Mental Capacity Act within the delivery of the service people received.

People told us they felt safe when they were receiving support whilst living within their own homes. Staff knew how to keep people safe and what risks people may be subject to, whilst maintaining their independence. Staff had been trained and were able to recognise signs of abuse and how to report it in order to keep people safe.

People felt there were sufficient staff available and told us support staff arrived on time at their home to provide the support they needed. Checks were made on staff members prior to them starting work to ensure their suitability for employment.

Staff received training and support to enable them to provide care and support to people. Staff felt supported by the registered manager and provider. People had their privacy and dignity maintained and staff were able to describe how they managed this.

People received appropriate support to ensure they received their medicines as prescribed and received healthcare support and advice to ensure their well-being. People received assistance with the preparation of meals and drinks as required.

People were satisfied with the support they received in a way they wanted to be. People had support plans in place describing their needs and risks associated with their support. Although people’s support needs reflected the support given, and improvements were being made to ensure where people were able to sign their reviews to state they agreed with the contents this was being further promoted.

Support staff told us they enjoyed their work and liked the registered manager and the provider. People and their relatives were confident any complaints made would be listened to and responded to.

Systems were in place to monitor the service provided for people as a means to improve the quality of support people received.