Optimax Laser Eye Clinics - Leeds, 147-157 The Headrow, Leeds.Optimax Laser Eye Clinics - Leeds in 147-157 The Headrow, Leeds is a Clinic specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, diagnostic and screening procedures, physical disabilities, sensory impairments, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st February 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
30th August 2013 - During a routine inspection
![]() We spoke with one person who used the service. They told us they had been provided with information about their treatment options and had been told about the surgery including the benefits, possible risks and the aftercare treatment. Comments included, "I know exactly what to expect as they have explained it all to me." Staff at the clinic, were given regular training and were given a professional appraisal of their work every year. We observed people were treated respectfully and staff were attentive to maintaining the privacy and dignity of those they cared for. We saw evidence of feedback from people who used the service, comments seen included, "Wonderful care by all staff", "Thank you for making me feel so comfortable and at ease", “Friendly and helpful staff, great day" and "Fantastic, a brilliant result and fabulous service from all the staff in Leeds." The provider had a system for checking the quality and safety of the service and records were maintained and held securely.
15th November 2012 - During a routine inspection
![]() We spoke with five people who used the service and they said that they were very satisfied with the care and treatment they received. People said that they were fully involved in deciding about the treatments they received. People said that the staff explained to them the treatment options, the risks involved with the treatments and the fees, so that they could make informed decisions They told us that they were happy to ask staff anything in relation to the treatment and staff were very friendly and helpful. People we spoke with said the clinic was clean and they had no concerns with the hygiene. One person said the staff were, "Absolutely brilliant" and another person said, "Absolutely marvellous." One person said that the staff had told them, "Don't hesitate to ring and speak to us."
28th October 2011 - During a routine inspection
![]() People that we spoke to told us that their privacy was maintained at all times and that they were given sufficient information about the procedures available in order to make an informed choice.
1st January 1970 - During an inspection to make sure that the improvements required had been made
![]() Optimax Laser Eye Clinic – Leeds, is operated by Optimax Clinics Limited. Optimax hold the lease for part of the building situated on the third floor. Facilities include reception, a main central waiting area, topography room, three consultation rooms, one treatment room, preparation room and a recovery room. There is in addition, a manager’s office, optometrist room, doctor’s room, staff kitchen / rest room, patient toilets, filing room, laser technician’s room, and electrical cupboard. Loft access was through a small staff only room.
All patient areas / rooms had disabled access and the building benefits from a lift.
The service provides refractive eye surgery only. If a patient required further care or surgery using anaesthesia or sedation, as an example, lens replacement surgery, patients were referred for private surgery to another Optimax Clinics Limited branch. If patients had lens surgery in another Optimax Clinics Limited branch, the Leeds location provided pre and post-operative care. The clinic recently started to offer Mibo-Thermoflo (a process in which the eye is massaged through ultrasound, as an aid to dry eyes), which is outside of our scope of regulation.
We inspected refractive eye surgery.
We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 3 and 4 October 2017 along with an unannounced visit to the location on 27 October 2017. This was due to the clinic holding only two surgical days per month.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the Optimax Clinics Limited understood and complied with the Mental Capacity Act 2005.
Services we do not rate
We regulate refractive eye surgery services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the provider needs to improve:
Following this inspection, we issued a letter of concern and told Optimax Clinics Limited that it MUST take some actions to comply with the regulations and that it SHOULD make other improvements. We also issued Optimax Clinics Limited with two requirement notices for regulations breached. Details are at the end of the report.
Ellen Armistead
Deputy Chief Inspector of Hospitals
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