Information about patient’s experiences of One Health Care Group at Thornbury Hospital was gained by reviewing completed patient satisfaction surveys and other relevant documentation. We also spoke with the company director and two consultant surgeons, one of whom was also one of the medical directors of the company.

We found that patients had consented to and been involved in decisions about their care and treatment. Patient comments about consent within satisfaction surveys were positive. For example, one response stated, “all the points relating to my operation were explained in a clear and professional manner.”

Our review of patient satisfaction surveys and the records of six patients evidenced that care and treatment was planned and delivered in a way that ensured patient safety and welfare.

We spoke with two consultant surgeons about safeguarding. Each consultant had an awareness of the different types of abuse and was clear about the action they would take to safeguard patients.

We found that arrangements were in place to ensure that surgeons received further training and professional development opportunities. Clear records about re-validation were in place. This is the process which ensures that clinicians have met the necessary standards and are fit to practise.

We saw that policies and procedures were in place to investigate complaints.

People told us they were given appropriate information and support about their care and treatment. We found that people were given sufficient information to allow them to make a decision about their care and treatment. We found that their views were sought and respected.

We found that One Health Group worked in close cooperation with the hospital in which surgery took place, and with other organisations to ensure people's experience of care was coordinated in an effective manner.

We found there were effective systems in place to reduce the risk and spread of infection.

People told us that the consultant surgeons who treated them were skilled and experienced. We found that appropriate pre-employment checks were done and that effective recruitment processes were in place.

People told us they were asked for their opinion of the care and treatment they received. We found that One Health Group had an effective system for checking the safety and quality of the service they provided.