We carried out an announced comprehensive inspection on 7 June 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Omniya Ltd is a private clinic providing GP, aesthetic medical and cosmetic medical services to adults only over the age of 18 and is located at Unit 2, 3A Montpelier Street, London, SW7 1EX. The building is owned and maintained by a private landlord. Services are provided on the ground floor, there is one large doctor's consulting room and shared administration and reception areas. There is also a pharmacy in the lower ground floor. The GP service consists of one GP working three to four days per week depending on demand with shared use of reception and administrators amongst the services.

The service is open from Monday to Saturday 9am to 8pm.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of weight reduction. At Omniya Limited the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the general practice services but not the aesthetic cosmetic services.

Ahmed Al Saraf is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received feedback from 35 people about the service, including comment cards, all of which were very positive about the service and indicated that clients were treated with kindness and respect. Staff were described as helpful, caring, thorough and professional.

Our key findings were:

• Systems and processes were in place to keep people safe. The service lead was the lead member of staff for safeguarding and had undertaken adult and child safeguarding training.

• The lead GP was aware of current evidence based guidance and they had the skills, knowledge and experience to carry out her role.

• There was evidence of quality improvement.

• The provider was aware of their responsibility to respect people’s diversity and human rights.

• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.

• There was a complaints procedure in place and information on how to complain was readily available.

• Governance arrangements were in place. There were clear responsibilities, roles and systems of accountability to support good governance and management.

• The service had a number of policies to govern activity and these were reviewed on a regular basis.

• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.

• The service had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management.
• The service had systems in place to collect and analyse feedback from patients. 

Omniya Ltd is a private clinic providing GP medical services to adults only and is located in Knightsbridge, London.