The practice had one senior dentist, an associate dentist who worked part time, a practice manager and six dental nurses.

This inspection was discussed and arranged with the practice a few days in advance. This was to ensure that we had time to see and speak with staff working at the practice.

As part of our visit we spoke with the senior dentist, the practice manager and three dental nurses. We did not have the opportunity to talk with people who were attending the practice. We were provided with 33 questionnaires that people had completed within the few days leading up to our visit.

The information provided to us indicated that people were happy with the quality of treatment they received. They felt they had been given enough information about their treatment options and the relevant fees. The completed questionnaires confirmed that people were able to ask any questions they wanted to.

Comments received from the questionnaires included, 'Very competent and friendly' and 'Very satisfied with the practice.' We found that people received treatments that reflected their needs and choices.

We saw that the practice was very clean so that the risks of infection were minimised. There was a system in place for people to make complaints if they were not happy with any aspect of the service. We noted that the practice had received very few complaints. Regular audits of the practice were carried out as part of the quality assurance arrangements.