We spoke with five people who were using the service during our visit. This enabled us to gather their thoughts on both the treatment they had received and the dental practice in general. They told us that they had been involved in deciding what treatment they received and that they had always been satisfied with how they had been looked after during their visit. One person told us: “I find them [the staff] very good.” Another explained: “I’ve been coming for years, you feel confident with them when you know them.”

There were systems in place to reduce the risk and spread of infection. We reviewed the infection prevention and decontamination policies and observed the dental nurse carrying out the decontamination of instruments used during surgery. The policies had been reviewed to ensure that they were relevant and up to date and the dental nurse completed the decontamination process in line with the recommended guidelines set by the Department of Health.

People told us that they found the practice to be clean and tidy and confirmed that the dentist and the dental nurse wore protective clothing when providing treatment. One person explained: “It’s always clean; I’ve never seen it any other way.”

An auditing system was in place to monitor and assess the quality of the service being provided and where improvements had been identified through this process, these had been addressed. This ensured that people were being provided with the best service possible.