We carried out an announced comprehensive inspection on 15 February 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with

the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Olive Health & Travel Clinic is a Nurse led private health and travel clinic in the North of Ilford offering a range of services including travel vaccinations, health immunisations, blood testing, ear irrigation, DNA swab collections, pregnancy testing, weight management  and general health checks.

The Lead Nurse is the registered manager.  A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of the inspection we received 42 comment cards from clients of the clinic.  All the cards were positive and most commented on the friendliness, efficiency and the professionalism of the staff. Several mentioned that they would recommend the clinic to a friend.

Our key findings were:

• The clinic had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the clinic learned from them and improved processes.

• Staff involved clients

  with their procedures and treated them with kindness, dignity and respect.

• Clients

  found it easy to get an appointment at a time that was convenient to them.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• The clinic was well managed with supportive leadership.

• Policies and procedures had been thoroughly reviewed and applied.

• Staff were valued and appropriately trained for their roles.

• There was an increasing customer demand for the clinic from an increasing geographical area.

Patient Group Directions (PGDs) had been adopted by the clinic to allow nurses to administer medicines in line with legislation (PGDs are written instructions for the supply or administration of medicines to groups of patients who may not be individually identified before presentation for treatment).