Olive Dental Practice, 9 High Street, Saxmundham.Olive Dental Practice in 9 High Street, Saxmundham is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th December 2013 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
1st November 2013 - During an inspection to make sure that the improvements required had been made
This follow up inspection focused on the work that had been undertaken to address non-compliance following our inspection of 6 August 2013. During our inspection we did not speak to people who used the service. We found that improvements had been made. People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. This is because staff had received training and were aware of what action they should take to protect the safety and welfare of vulnerable children and adults who used the service.
6th August 2013 - During a routine inspection
During our inspection we spoke with six people attending appointments. With their permission we accompanied four people during their consultation and treatment. All the people we spoke with were positive about the quality of service they received. One person told us that the service, “Has always been really good.” Another person told us they were, “Very happy,” with the service. We saw that staff treated people in a respectful and courteous manner. Several people commented on the relaxed and friendly atmosphere. One person told us that they always found the staff to be, “Friendly and helpful.” People told us that staff fully involved them in any decisions about their dental care and treatment. This was confirmed in our observations. We heard the dentist ask people if there had been any dental problems since they were last seen. Where people said that they had, we saw that staff listened and acted on the information given. We found that not all of the staff had received training to ensure they knew what action to take when dealing with issues concerning mental capacity and in safeguarding people’s welfare. There were systems in place which enabled people to share their views of the service and influence how the service was run. We observed that the reception and clinical areas were clean and tidy. People confirmed that they always found it to be of the same standard. One person remarked that they had, “Never found it grubby.”
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