We carried out an announced comprehensive inspection at OHP – Victoria Road Surgery on 8 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice demonstrated that systems were in place to ensure that patients were appropriately safeguarded. They further demonstrated that safety systems were in place to manage risk throughout the practice.
• Quality outlook framework (QoF) performance was higher than local and national averages in many areas, together with lower than average overall exception reporting. This included areas relating to the care of patients with long term conditions, childhood immunisations and cancer screening.
• Patient feedback we reviewed relating to their involvement in care and treatment was higher than local and national averages.
• The practice demonstrated that patients were satisfied with access to care and treatment.
• The practice showed leadership and appropriate governance in relation to succession planning and development of training facilities for medical students.

Whilst we found no breaches of regulations, the provider should:

• Review the management of staff training records to ensure they are maintained in a comprehensive format.
• Review risk relating to all areas accessed by patients, to ensure that control measures are always operating as intended.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice